Withdraw a User's Claim
As an Administrator, you can remove/delete a successfully received claim for any program or any user when required. This change is effective immediately and cannot be undone, then the user will be able to re-submit a new claim for the same program.
1. Go to Education, and click the Claims tab from the top bar
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To easily locate a specific claim, you can filter them by Item, Program, Claimer, Credit, and Claim Date.
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Once the claim has been located, click View
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On the Claim Detail page, locate the Actions section and click Withdraw
- From the pop-up confirmation window, click Withdraw
- You will receive the following message once done
